Terms of Service & SMS Policy

Last updated: August 11, 2026

These terms govern your use of phonecrew.ai and the PhoneCrew service. By using our website, submitting a form, or subscribing to a plan, you agree to them. Questions? info@phonecrew.ai.

The service

PhoneCrew provides AI-powered voice, text, and email agents that answer calls, qualify leads, confirm appointments, follow up with past leads, and send invoice reminders on behalf of your business. To deliver summaries and transcripts, calls handled by our agents may be recorded and transcribed. You are responsible for ensuring your own use of the service (including outbound calls, texts, and collections messages sent on your behalf) complies with the laws that apply to your business.

Billing and cancellation

Plans are billed monthly. There is no long-term contract: you can cancel anytime, and your service continues through the end of the paid period. Your phone number is never ported to us — call forwarding can be undone at any time.

SMS messaging policy

Program description. PhoneCrew sends text messages related to your demo request and, for customers, service messages such as lead alerts, call summaries, appointment confirmations, and invoice reminders.
Consent. By submitting a form with your phone number, you consent to receive calls and texts from PhoneCrew about your request. Consent is not a condition of purchase.
Frequency. Message frequency varies based on your settings and activity.
Rates. Message and data rates may apply, depending on your carrier plan.
Opt out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact info@phonecrew.ai.
Carriers. Carriers are not liable for delayed or undelivered messages.

Acceptable use

You agree not to use PhoneCrew for unlawful, deceptive, or harassing communications, and to provide accurate information about your business. We may suspend service that violates these terms or creates risk for other customers.

Disclaimers

The service is provided "as is." AI agents are good, but not perfect — we do not guarantee that every call will be answered, transcribed, or routed without error, and you should not rely on the service as your sole channel for emergencies. To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amounts you paid us in the three months before the claim arose.

Changes

We may update these terms from time to time; material changes will be reflected on this page with a new date. Continued use of the service after changes take effect constitutes acceptance.